Question 1

How do I place an order?

Accepted Answer

Browse the menu, add the items you like to your cart, and head to checkout. Choose delivery or pickup, confirm your details, and place the order — that is all there is to it.

Question 2

What payment methods can I use?

Accepted Answer

We accept cash on delivery, credit and debit cards, and popular mobile wallets. Pick whichever is easiest for you at checkout.

Question 3

Can I change my order after placing it?

Accepted Answer

If you act quickly, yes — contact our support team within a few minutes of ordering. Once the kitchen has started preparing your food, changes may no longer be possible.

Question 4

How do I cancel my order?

Accepted Answer

Reach out to our support team within a few minutes of placing the order. We can usually cancel before the kitchen begins preparing your food; after that, cancellation may not be possible.

Question 5

Is there a minimum order amount?

Accepted Answer

A minimum may apply depending on your delivery area. Any minimum for your location is shown on the checkout page before you pay.

Question 6

Which areas do you deliver to?

Accepted Answer

We deliver across much of Karachi and keep adding new zones. Enter your address at checkout and we will confirm right away whether we can reach you.

Question 7

How long will my order take?

Accepted Answer

Most deliveries arrive within roughly 30 to 45 minutes, though this depends on your distance from the kitchen and how busy we are. You will see an estimate when you place the order.

Question 8

How much are delivery charges?

Accepted Answer

Delivery charges depend on your area and order value. The exact amount is shown in your cart total once you select your delivery location, so there are no surprises.

Question 9

What are your hours?

Accepted Answer

We take orders during our daily opening hours, which you will find in the store. If you order close to closing time, we will let you know if we can still prepare it.

Question 10

Can I collect my order myself?

Accepted Answer

Yes. Select pickup at checkout and we will let you know when your order is ready to be collected from the store.

Question 11

How do I track my order?

Accepted Answer

Once your order is confirmed we keep you updated by SMS and email, and you can follow its progress from your order page on the site.

Question 12

Can I customise my order?

Accepted Answer

For most items you can adjust options and add special instructions during checkout. If you have a particular request, add a note and we will do our best.

Question 13

Do you cater to dietary preferences or allergies?

Accepted Answer

We offer a range of choices to suit different tastes. If you have a specific dietary need or allergy concern, please contact us before ordering and we will guide you on the best options.

Question 14

My order was wrong or something was missing — what do I do?

Accepted Answer

We are sorry about that. Contact our support team within 24 hours of delivery with your order number and a quick photo if you can, and we will make it right with a replacement or refund.

Question 15

What is your refund policy?

Accepted Answer

We process refunds for cancelled orders and for genuine quality or accuracy issues. Raise it with support within 24 hours of delivery and, once approved, the refund is returned to your original payment method, usually within 5 to 7 business days.

Frequently Asked Questions

Ordering

Delivery & Pickup

Menu & Dietary

Payments, Refunds & Support